COVID-19 CLOSURE: FREE Shipping on Orders Over $75 or FREE Curbside Pick-Up

FAQs

: : Shopping Our Site // Tips + Tricks : :

⋒ We add hundreds of items to our stock weekly! Check in regularly to see what's new - you can also organize collections by date to get the newest added items on top.

⋒ We do our very best when adding items to our Gender Neutral collection but this is a subjective process - we suggest taking a peek through both the boys + girls collections to cover all your bases.

⋒ We are resale which means there is only ONE of everything - adding it to your cart does not guarantee it's yours. The only way make sure you are getting an item is to complete your purchase.

⋒ We try to capture product colours to the best of our ability. Sometimes garment colours are not exact due to photo lighting.

 

: : I Get POINTS For Shopping Online?! : :

You CERTAINLY do! Currently our in-store credit + acorn points are not transferrable to our online shop BUT we have introduced Online Acorns! 

Get 5 ACORNS for every $1.00 you spend

150 ACORNS = $1

Use your points at your leisure to save money when you shop online!

 

: : How Do I Know What I'm Getting? : :

The Sharing Squirrel carefully sorts and selects all items that end up in our shop. We fully disclose the condition of all merchandise and leave it up to you. Please read through individual descriptions for information about the condition of each piece. 

PLEASE KEEP IN MIND - as we are mostly resale based, there is only 1 of each item. Items that are in your cart aren't yours until your purchase has been completed. 

 

OUR LISTING TERMINOLOGY:

  • BNWT: Secondhand items that are still new with tags.
  • EUC: Excellent used condition, showing very little signs of wear - free of stains, rips, fading, or damage.
  • GUC: Good used condition, showing minor signs of wear - free of stains, rips or damage.
  • PLAY: Used condition, showing signs of wear - stains, small rips or damaged will be disclosed. 

 

: : How Will I Get My Items? : :

Orders are filled and shipped within 4 days. You will receive email + SMS updates along the way - awaiting fulfillment, awaiting shipment + shipped.

HERE ARE YOUR OPTIONS:

> FREE Curbside Pick Up

> FREE Shipping on Orders over $75 (before tax) in Canada

> $5 Porch-Drop Off on Orders over $25 within our Drop-Off Zones*

> $10 Flat-Fee Shipping in Ontario

> $14 Flat-Fee Shipping - rest of Canada

$16 Flat-Fee Shipping to the U.S.A

Please inquire about International Shipping.

* Drop off Zone includes Cambridge, Kitchener, Waterloo, Guelph, New Hamburg + close surrounding areas.

 

: : What About Returns? : :

Returns/exchanges can be dropped off in store or shipped back to us for a full refund within 30 days, less shipping and a $5 restocking feeIf returns are made within 30 days, refunds will be issued using your original method of payment. Returns after 30 days will be dealt with on a case by case basis and be refunded in shop credit.

If your order qualified for free shipping, and the items returned drop your order total below the $75 free shipping threshold, then our flat-fee shipping charge of $10 will be retroactively deducted from your refund, to cover our initial shipping costs. 
Sometimes returning a purchase doesn't make sense after return shipping and our $5 restocking fee. In this case we always recommend passing the item along to a friend or someone else that could get great use out of your second hand finds!

 

Damaged Goods: While every effort is made ensure that our resale merchandise is in excellent condition (OR disclosed to you when it's not), we are all human and can miss minor things when sorting through items. We offer a 100% money-back guarantee on items having damage not disclosed in the product listing online, excluding shipping fees. Damaged items do not need to be returned. Simply email us a photo of the damage, and we will process your refund.

Returns/Exchanges can be shipped back to us at:
55 Pinebush Road 
UNIT 500
Cambridge, ON
N1R 8R5

 

: : How Can I Pay For My Order? : :

Our secure online checkout system accepts VISA, Mastercard and PayPal. At checkout. If none of these methods work for you please contact us to arrange e-transfer.

 

 

 

 

 

 

 

 

 

Image Attributes:

Puddle Image