HAVE QUESTIONS?



CRUISE THROUGH OUR FAQ'S


If we haven't answered your question, please reach out to us - we are here to help.



: : Shopping Our Site // Tips + Tricks : :


⋒ We add hundreds of items to our stock weekly! Check in regularly to see what's new - you can also organize collections by date to get the newest added items on top.


⋒ We do our very best when adding items to our Gender Neutral collection but this is a subjective process - we suggest taking a peek through both the boys + girls collections to cover all your bases.


⋒ We are resale which means there is only ONE of everything - adding it to your cart does not guarantee it's yours. The only way make sure you are getting an item is to complete your purchase.


⋒ We try to capture product colours to the best of our ability. Sometimes garment colours are not exact due to photo lighting.



: : I Get POINTS For Shopping Online?! : :


You CERTAINLY do! Currently our in-store credit + acorn points are not transferrable to our online shop BUT we have introduced Online Acorns! 


Get 5 ACORNS for every $1.00 you spend


150 ACORNS = $1


Use your points at your leisure to save money when you shop online!



: : How Do I Know What I'm Getting? : :


The Sharing Squirrel carefully sorts and selects all items that end up in our shop. We fully disclose the condition of all merchandise and leave it up to you. Please read through individual descriptions for information about the condition of each piece. 


PLEASE KEEP IN MIND - as we are mostly resale based, there is only 1 of each item. Items that are in your cart aren't yours until your purchase has been completed. 


 OUR LISTING TERMINOLOGY:


BNWT: Secondhand items that are still new with tags.

EUC: Excellent used condition, showing very little signs of wear - free of stains, rips, fading, or damage.

GUC: Good used condition, showing minor signs of wear - free of stains, rips or damage.

PLAY: Used condition, showing signs of wear - stains, small rips or damaged will be disclosed. 



: : How Will I Get My Items? : :


Orders are filled and shipped within 4 days. You will receive email + SMS updates along the way - awaiting fulfillment, awaiting shipment + shipped.


SHIPPING / PICK-UP OPTIONS:


> FREE In-Store / Curbside Pick Up


> FREE Shipping on Orders over $100 (before tax) in Canada (does not include YK, NWT + NU)


> $10 Flat-Fee Shipping in Ontario + Quebec


> $14 Flat-Fee Shipping - AB, BC, MB, NB, NF, NS, PEI, SK


> $32 Flat-Fee Shipping - YK + NWT + NU


> $16 Flat-Fee Shipping to the U.S.A


Please inquire about International Shipping.



: : What About Returns? : :


Returns/exchanges can be dropped off in store or shipped back to us for a full refund within 30 days, less shipping and a $5 restocking fee. If returns are made within 30 days, refunds will be issued using your original method of payment. Returns after 30 days will be dealt with on a case by case basis and be refunded in shop credit.


If your order qualified for free shipping, and the items returned drop your order total below the $100 free shipping threshold, then our flat-fee shipping charge of $10 will be retroactively deducted from your refund, to cover our initial shipping costs. 

Sometimes returning a purchase doesn't make sense after return shipping and our $5 restocking fee. In this case we always recommend passing the item along to a friend or someone else that could get great use out of your second hand finds!

 

Damaged Goods: While every effort is made ensure that our resale merchandise is in excellent condition (OR disclosed to you when it's not), we are all human and can miss minor things when sorting through items. We offer a 100% money-back guarantee on items having damage not disclosed in the product listing online, excluding shipping fees. Damaged items do not need to be returned. Simply email us a photo of the damage, and we will process your refund.


Returns/Exchanges can be shipped back to us at:

55 Pinebush Road 

UNIT 500

Cambridge, ON

N1R 8R5



: : How Can I Pay For My Order? : :


Our secure online checkout system accepts all major credit cards and PayPal.



: : How Can I Sell To You ? : :


We currently only take in person selling appointments at our brick + mortar location in Cambridge, ON. We do not buy items via mail in. If you are local to us and would like to learn more of selling to us CLICK HERE. You can also book an appointment below.